How long is the shipping process?

Tracking and Insurance

All pendant orders will receive full tracking information via email and/or SMS text once shipped. Please allow 2-4 business days for your order to be processed. 

 JWLRZ is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

FREE Shipping: 

JWLRZ ships USPS Standard for free shipping . Please allow 5-10 days for delivery ,  (6-10 days for AK, HI, and U.S. Territories). PO box addresses are allowed.

EXPRESS Shipping:

Expedited shipping services are available at checkout for most items and locations. Delivery will be made by UPS Ground or UPS Express during business days depending on delivery location. Sundays and holidays are not considered business days. 

Military APO/AFO:

Military and diplomatic addresses ship for FREE via USPS Mail. Please allow 2-3 weeks for delivery. Orders to military and diplomatic addresses are limited to $300 USD due to USPS insurance policies.

I didn’t receive my package but my tracking number says it was delivered?

JWLRZ is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

 

Is the Jewelry Made With Real Gold/Silver/Rhodium?

Yes, we only use 10-18k yellow gold & real .925 sterling silver(Nickel free) All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Federal Trade Commission (FTC) and the Jewelry Vigilance Committee.

 

How long is the process for custom items?

 Custom Items such as : "Custom Letters", "Custom Photo Pendants" are hand crafted and are MADE TO ORDER Mon - Fri. Due to these items being in high demand & Depending on order size , these items take anywhere between 1-3 weeks. This is also stated in the product description. We highly recommend express shipping if its a birthday/holiday gift OR needed for a special occasion.   

 

Why are the prices low?

We're a jewelry wholesale company which means we sell at factory prices . We believe in providing the best quality jewels at an affordable price for everyone to enjoy. 

 

What is the Return/Exchange Policy?

JWLRZ accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), please contact customer support via email support@thejewelerz.com or DM via instagram. 

There are NO returns/exchanges on JWLRZ Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. JWLRZ will repair the item if you experience any defects in craftsmanship or breakage. There is a 49 USD repair fee if you encounter future problems. If you would like to make an exchange for a different chain length on your Custom order there is a 29 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.